Information for Travel Agents & Tour Operators

JJW Luxury Hotels Travel Agent & Travel Partner Services

JJW Luxury Hotels values the important role performed by our partner travel agents and tour operators who are essential in promoting the facilities and services offered by JJW Luxury Hotels in Austria, France, Portugal and the UK.

Highest Levels of Customer Service

The objective of JJW Luxury Hotels is to ensure our clients and guests receive the highest levels of customer service and satisfaction at each point of their relationship with JJW Luxury Hotels.

Dedicated Area for Travel Partners & Travel Professionals

JJW Luxury Hotels in Austria, France, Portugal and the UK understands the needs, requirements and expectations of our travel agents and tour operator partners across our operational territories.

To help with the work you undertake on behalf of JJW Luxury Hotels in Austria, France, Portugal and the UK, JJW Luxury Hotels have provided a dedicated area for travel agents and tour operators on the JJW Luxury Hotels website.

The travel agents and tour operators' area on the JJW Luxury Hotels in Austria, France, Portugal and the UK website ensures JJW Luxury Hotels travel partners are able to access and receive comprehensive information and support about hotel GDS codes, partner commissions and exclusive access to the best rates available at JJW Luxury Hotels in Austria, France, Portugal and the UK.

Support for Travel Agents & Tour Operators

JJW Luxury Hotels travel agent and tour operators support team is available Monday to Friday, between 9am and 6pm to discuss your requests for information or assistance about JJW Luxury Hotels collection of luxury hotels in destinations across Austria, France, Portugal and the UK.

IATA / Access

Travel agents and tour operators can access their own offers and information directly (negotiated rates, customised commission rates) by selecting the IATA link on the JJW Luxury Hotels online booking form, available on each page of the JJW Luxury Hotels website.

Online Reservation System

JJW Luxury Hotels in Austria, France, Portugal and the UK use a single online booking platform for all of our hotels.

Commissions for IATA Travel Agents & Tour Operators

JJW Luxury Hotels in Austria, France, Portugal and the UK pays commissions to any licensed travel agent possessing an IATA code. Payment of commissions is made within 40 days maximum as of date of booking. If you do not receive payment within the stated time, please contact JJW Luxury Hotels. Please have the following information ready:

Guest name
Hotel name
Date of arrival
Rate
IATA code
Confirmation number
Booking channel (GDS, web, email, fax or telephone)

Further Assistance

JJW Luxury Hotels in Austria, France, Portugal and the UK travel agents and tour operators support team is available Monday to Friday, between 9am and 6 pm to discuss your requests for information or assistance about JJW Luxury Hotels in Austria, France, Portugal and the UK.

JJW Luxury Hotels Post Reservation Enquries

Reservations to JJW Luxury Hotels in Austria, France, Portugal and the UK (secured via this website, by phone, fax or GDS) will be integrated into the relevant Hotel Property Management System (PMS).

Information relating to online reservations can be retrieved via JJW Luxury Hotels online booking system through this JJW Luxury Hotels website or (where applicable) the GDS system used in the initial reservation.

Alternatively please contact JJW Luxury Hotels with the following information:

Guest name
Hotel name
Date of arrival
Rate
IATA code
Confirmation number
Booking channel (GDS, web, email, fax or telephone)

Please note

In some cases there may be a short lag before the reservation is integrated into JJW Luxury Hotels Hotel Property Management System (PMS). In this instance we suggest that you note the following information prior to contacting a JJW Luxury Hotel in Austria, France, Portugal and the UK directly:

Reservations made either via this website or GDS might not be instantly accessible to JJW Luxury Hotels. In this instance, please appreciate a short delay of a few hours before JJW Luxury Hotels receives the reservation you have made.

Contact JJW Luxury Hotels Travel Agent Support Team

To speak to a member of JJW Luxury Hotels travel agent and tour operators support team please contact:

JJW Hotels & Resorts (Austria)
Grand Hotel Wien, Kaerntner Ring 9, Vienna A-1010, Austria.
Tel: +43 (0)1 515 80 1801 - Fax: +43 (0)1 515 13-13 - Enquiries

JJW Hotels & Resorts (France)
11 rue Tronchet, Paris 75008, France.
Tel: +33 (0)1 40 06 08 50 - Fax: +33 (0)1 40 06 06 83 - Enquiries

JJW Hotels & Resorts c/o The Eton Collection (UK)
6 Queen Street, W1J 5PA, London, UK
Tel: +44 (0)20 7758 8300 - Fax: +44 (0)20 7758 8301

JJW Hotels & Resorts (Portugal)
Sitio dos Pinheiros Altos, Almancil, Algarve 8135-863, Portugal.
Tel: +351 289 359 900 - Fax: +351 89 398 195 - Enquiries